Privacy Policy

1. Information We Collect

1.1 Business / Client Information

When a business owner or client registers on our platform, we may collect:

• Name
• Contact number
• Email address
• Business name
• City and state
• Login credentials (encrypted password)
• Subscription details (plan, start/end dates)
• Payment details (transaction references only)

1.2 Customer Feedback Information (via QR Scan)

When a customer scans the QR code and submits feedback, we may collect:

• Rating
• Optional feedback message
• Date and time of submission

1.3 Payment Information

For online payments:

• Payment amount
• Payment status
• Transaction/order reference IDs
• Payment method

We do not store card, UPI, or bank details. All payments are processed securely via third-party payment gateways.

1.4 Leads & Contact Forms

If someone contacts us through a form, we may collect:

• Name
• Email
• Contact number
• Business name (optional)
• Message content

2. How We Use the Information

We use collected information to:

• Provide and operate the QR-based review system
• Display customer feedback on the client dashboard
• Manage subscriptions and payments
• Communicate important service-related updates
• Improve platform performance and security
• Provide customer support

We do not use customer feedback data for advertising or resale.

3. Google Reviews & Third-Party Platforms

• Our system only redirects users to Google Reviews
• Final reviews are posted directly on Google
• Google controls review storage, moderation, and visibility
• We do not control, edit, or delete Google reviews
• Use of Google services is governed by Google’s own privacy policies and terms.

4. Data Sharing & Disclosure

We do not sell, rent, or trade personal data. Data may be shared only:

• With payment gateways for transaction processing
• When required by law or government authorities
• To protect our legal rights, platform security, or users

5. Data Storage & Security

• Data is stored securely using industry-standard practices
• Access is restricted to authorized personnel only
• Sensitive data (passwords) is encrypted
• Soft-deletion is used where applicable for records

Despite best efforts, no system is 100% secure. We encourage users to protect their login credentials.

6. Data Retention

We retain data:

• As long as the account is active
• As required for legal, accounting, or compliance purposes

Deleted or deactivated accounts may retain limited data for audit and legal reasons.

7. User Rights

Depending on applicable laws, users may have the right to:

• Access their data
• Request correction of incorrect data
• Request deletion of data (subject to legal limits)
• Withdraw consent (where applicable)

Requests can be sent via content form:

8. Cookies & Tracking (Web)

Our website may use cookies or analytics tools to:

• Improve user experience
• Monitor traffic and performance

No personal data is sold or misused through cookies.

9. Children’s Privacy

Our service is not intended for children under 18.

We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

Continued use of the Service means acceptance of the updated policy.